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Updates
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Category: Updates

Updates

All Systems Online

We’re pleased to announce that the recent connectivity issue affecting some of our users has been successfully resolved. If you were experiencing difficulties accessing our service, please follow these steps:

1. Restart your router.
2. Restart your device.
3. Restart our app.

If you’re still encountering issues after following these steps, please reach out to our support team for assistance. They can provide you with an alternative login URL to ensure seamless access to our service.

Thank you for your patience and understanding.

– The Streamy IPTV Team

Updates

Connection Problems 04/04

We’ve received reports from customers regarding connection issues on one of our servers today. After thorough investigation, we’ve identified and resolved a bug that was causing these problems. The server has been restarted to implement the fix.

To ensure everything runs smoothly on your end, we kindly ask you to restart your device and app. This will force the playlist to reload and should resolve any lingering issues.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Best regards, Streamy IPTV Team

Updates

Important Update: Scheduled Maintenance 12/3

Dear Streamy IPTV Users,

We’d like to inform you that we are conducting essential maintenance to enhance your streaming experience. An update is scheduled between 1:00 AM and 4:00 AM, during which there will be a brief downtime lasting approximately 10-15 minutes. We apologize for any inconvenience caused and thank you for your patience and understanding.

Best regards,
Streamy IPTV Team

Updates

System Update 11/3

Dear Streamy IPTV Users,

Just a heads up: On Monday, 11/3/24, between 8 am and 11 am, we’re rolling out an update. Expect a short 10-minute downtime during this window. If you experience difficulty connecting to the server after this period, simply restart your device and app to reconnect. Thanks for your patience as we strive to improve your streaming experience!

Best regards, Streamy IPTV Team

Updates

All Systems Online

We’re pleased to inform you that all server issues have been successfully resolved. We apologize for any inconvenience caused and appreciate your patience during this time. Wishing you a fantastic weekend ahead!

Best regards, Streamy IPTV Team

Updates

24/02/24 – Fiber problem

We’ve received word from our server team regarding a fiber issue affecting one of our servers. Apologies for the stuttering and buffering experienced by some users. Rest assured, we’re actively working on a fix and aim to resolve this as swiftly as possible. Thank you for your patience.

Best regards,
Streamy IPTV Team

Updates

Problems with IBO Player // 06/02/24

Dear valued customers,

We hope you’re doing well. We need to inform you about a recent issue with the IBO Player / IBO PRO Player app, which may have affected some of you.

The app is currently facing technical difficulties, and unfortunately, these issues are out of our control and cannot be fixed directly by us.

To ensure you continue enjoying your favorite content without disruption, we suggest considering alternative apps like Player IPTV or Nanomid Player.

READ GUIDES FOR SETTING UP APPS:
Player IPTV (https://iptvsupportcenter.zohodesk.eu/portal/en/kb/articles/player-iptv)
Nanomid Player (https://iptvsupportcenter.zohodesk.eu/portal/en/kb/articles/nanomid)

We apologize for any inconvenience this may cause and want to assure you that we’re here to support you. Although we can’t directly resolve the app’s issues, we’re closely monitoring the situation and hope for a quick fix from the app developers.

If you need help connecting to another app or have any questions, please reach out. We’re committed to assisting you and meeting your entertainment needs during this time.

Best wishes,
Streamy IPTV

Updates

Update 10.12.2023 / 19:15

πŸŽ‰ Good News Update! πŸŽ‰

We’re delighted to inform you that the technical issue in our server center has been successfully resolved! πŸš€

🌐 Normal Operations Resumed 🌐

As of 7:15 PM CET, all systems are back online, and you should experience normal functionality. Feel free to resume your activities without any disruptions.

πŸ‘ Thank You for Your Understanding πŸ‘

We appreciate your understanding and cooperation throughout this process. Your support means a lot to us.

πŸ”„ Stay Connected πŸ”„

In case you encounter any difficulties connecting, please follow these steps:

  1. Refresh Playlist: If you’re unable to connect by simply opening the app, try refreshing your playlist.
  2. Restart the App: Close and restart the app after refreshing the playlist.
  3. Repeat if Necessary: If the issue persists, repeat these steps 2-3 times.

If you continue to face challenges, don’t hesitate to reach out. We’re here to assist you and ensure you have a smooth experience.

Once again, thank you for your patience, and we look forward to providing you with a seamless experience moving forward.

Updates

Update 10.12.2023 / 18:10

🚨 Important Announcement 🚨

πŸ”§ Technical Issue Alert πŸ”§

Currently, we are experiencing a technical problem in one of our server centers. Our technical team is actively working on resolving the issue at the location, and we expect a swift resolution.

πŸ‘₯ Increased Support Center Traffic πŸ‘₯

Due to the ongoing situation, we are currently facing a higher than usual volume of inquiries at our support center. Unfortunately, this means that we may not be able to respond to all incoming chats promptly.

⏳ Patience Appreciated ⏳

We kindly ask for your patience and understanding during this time. Please refrain from sending multiple messages, as it may contribute to the backlog.

πŸ”„ Stay Updated Here πŸ”„

For real-time updates on the server issue, we encourage you to stay tuned to this channel. We will keep you informed as soon as the problem is resolved.

We apologize for any inconvenience this may cause and appreciate your cooperation.

Thank you for your understanding.

Updates

Information about Gecko IPTV Player

Important Update Regarding Gecko IPTV App Activation Issues

We are reaching out to inform you about a critical issue regarding the activation of the Gecko IPTV App following the expiration of the trial period. Numerous users have encountered difficulties activating the app even after completing the payment for activation.

Regrettably, our attempts to communicate with the app developer have thus far gone unanswered. In light of this, we strongly advise all customers to refrain from using the Gecko IPTV app until we receive a response from the developer.

If you have purchased the app through the App Store or Google Play and faced challenges activating the app license, we recommend requesting a refund directly from the respective platform. This ensures that the developer of Gecko IPTV can promptly refund your payment for the app.

As an alternative, we suggest considering the following reputable IPTV apps:

PLAYER IPTV: Link to PLAYER IPTV Support (https://iptvsupportcenter.zohodesk.eu/portal/en/kb/articles/player-iptv)
IBOPLAYER: Link to IBOPLAYER Support (https://iptvsupportcenter.zohodesk.eu/portal/en/kb/articles/ibo-player-5-2-2022)
NANOMID: Link to NANOMID Support (https://iptvsupportcenter.zohodesk.eu/portal/en/kb/articles/nanomid-iptv)

Best regards,
Streamy IPTV Support Team