Category: Updates

Updates

Problems with IBO Player // 06/02/24

Dear valued customers,

We hope you’re doing well. We need to inform you about a recent issue with the IBO Player / IBO PRO Player app, which may have affected some of you.

The app is currently facing technical difficulties, and unfortunately, these issues are out of our control and cannot be fixed directly by us.

To ensure you continue enjoying your favorite content without disruption, we suggest considering alternative apps like Player IPTV or Nanomid Player.

READ GUIDES FOR SETTING UP APPS:
Player IPTV (https://iptvsupportcenter.zohodesk.eu/portal/en/kb/articles/player-iptv)
Nanomid Player (https://iptvsupportcenter.zohodesk.eu/portal/en/kb/articles/nanomid)

We apologize for any inconvenience this may cause and want to assure you that we’re here to support you. Although we can’t directly resolve the app’s issues, we’re closely monitoring the situation and hope for a quick fix from the app developers.

If you need help connecting to another app or have any questions, please reach out. We’re committed to assisting you and meeting your entertainment needs during this time.

Best wishes,
Streamy IPTV

Updates

Update 10.12.2023 / 19:15

πŸŽ‰ Good News Update! πŸŽ‰

We’re delighted to inform you that the technical issue in our server center has been successfully resolved! πŸš€

🌐 Normal Operations Resumed 🌐

As of 7:15 PM CET, all systems are back online, and you should experience normal functionality. Feel free to resume your activities without any disruptions.

πŸ‘ Thank You for Your Understanding πŸ‘

We appreciate your understanding and cooperation throughout this process. Your support means a lot to us.

πŸ”„ Stay Connected πŸ”„

In case you encounter any difficulties connecting, please follow these steps:

  1. Refresh Playlist: If you’re unable to connect by simply opening the app, try refreshing your playlist.
  2. Restart the App: Close and restart the app after refreshing the playlist.
  3. Repeat if Necessary: If the issue persists, repeat these steps 2-3 times.

If you continue to face challenges, don’t hesitate to reach out. We’re here to assist you and ensure you have a smooth experience.

Once again, thank you for your patience, and we look forward to providing you with a seamless experience moving forward.

Updates

Update 10.12.2023 / 18:10

🚨 Important Announcement 🚨

πŸ”§ Technical Issue Alert πŸ”§

Currently, we are experiencing a technical problem in one of our server centers. Our technical team is actively working on resolving the issue at the location, and we expect a swift resolution.

πŸ‘₯ Increased Support Center Traffic πŸ‘₯

Due to the ongoing situation, we are currently facing a higher than usual volume of inquiries at our support center. Unfortunately, this means that we may not be able to respond to all incoming chats promptly.

⏳ Patience Appreciated ⏳

We kindly ask for your patience and understanding during this time. Please refrain from sending multiple messages, as it may contribute to the backlog.

πŸ”„ Stay Updated Here πŸ”„

For real-time updates on the server issue, we encourage you to stay tuned to this channel. We will keep you informed as soon as the problem is resolved.

We apologize for any inconvenience this may cause and appreciate your cooperation.

Thank you for your understanding.

Updates

Information about Gecko IPTV Player

Important Update Regarding Gecko IPTV App Activation Issues

We are reaching out to inform you about a critical issue regarding the activation of the Gecko IPTV App following the expiration of the trial period. Numerous users have encountered difficulties activating the app even after completing the payment for activation.

Regrettably, our attempts to communicate with the app developer have thus far gone unanswered. In light of this, we strongly advise all customers to refrain from using the Gecko IPTV app until we receive a response from the developer.

If you have purchased the app through the App Store or Google Play and faced challenges activating the app license, we recommend requesting a refund directly from the respective platform. This ensures that the developer of Gecko IPTV can promptly refund your payment for the app.

As an alternative, we suggest considering the following reputable IPTV apps:

PLAYER IPTV: Link to PLAYER IPTV Support (https://iptvsupportcenter.zohodesk.eu/portal/en/kb/articles/player-iptv)
IBOPLAYER: Link to IBOPLAYER Support (https://iptvsupportcenter.zohodesk.eu/portal/en/kb/articles/ibo-player-5-2-2022)
NANOMID: Link to NANOMID Support (https://iptvsupportcenter.zohodesk.eu/portal/en/kb/articles/nanomid-iptv)

Best regards,
Streamy IPTV Support Team

Updates

Update 28.10.2023 / 02:10

🌟 Service Update: Issue Resolved 🌟

We are pleased to inform you that the problems we experienced with one of our server centers’ internet connection have been successfully resolved. As a result, it should now be possible for everyone to connect without any further interruptions.

Resolution Update:

  • Server Status: The affected server center’s internet connection has been restored, and services are back to normal.

If you are still experiencing connectivity issues, we kindly request that you follow these steps to ensure a smooth experience:

  1. Restart Your Device: Begin by restarting your device to ensure a fresh connection.
  2. Restart the App: If you’re using a specific app to access our services, please restart the app to establish a clean connection.
  3. Attempt Connection: After restarting your device and app, try connecting again. You should now have seamless access to our services.

We sincerely apologize for any inconvenience this temporary disruption may have caused, and we greatly appreciate your patience and understanding throughout this situation.

Updates

Update 27.10.2023 / 22:42

🚫 Important Service Update 🚫

We regret to inform you that one of our server centers is currently experiencing difficulties with its internet connection, leading to an outage that may affect the connectivity of some of our cherished customers. We want to assure you that we are actively addressing this issue and working to restore normal service as soon as possible.

Details:

  • Server Affected: One of our server centers is facing internet connectivity problems, potentially causing disruptions for some of our customers.

Cause: The server issue is primarily due to challenges with the internet connection at the affected data center, which is beyond our control.

Resolution: Our dedicated team is working tirelessly to resolve the internet connectivity problem and bring the affected server center back online. However, the timing of the resolution is currently dependent on external factors.

We understand the importance of our services and apologize for any inconvenience this may cause. Please stay tuned for further updates on this channel as we will keep you informed about the situation. We appreciate your patience and understanding during this unexpected downtime.

As we are currently receiving an exceptionally high volume of inquiries related to this p problem, please be patient. Our support team is working tirelessly to assist everyone as quickly as possible. We kindly request that you wait for an update from us here, or on our Telegram Channel.

Thank you for your understanding and cooperation.

Updates

Update 24.10.2023 / 22:32

ALL SYSTEMS ONLINE.

But there are reports about problems with the GECKO IPTV PLAYER.

We are aware of the ongoing issues with the Gecho IPTV App, and we understand that many of you are facing difficulties. To address this, we recommend trying alternative IPTV apps to ensure uninterrupted service. You can find a list of recommended IPTV apps at this link: Recommended IPTV Apps.

As we are currently receiving an exceptionally high volume of inquiries related to the Gecho app problem, please be patient. Our support team is working tirelessly to assist everyone as quickly as possible. We kindly request that you wait in the chat queue, and we will get to your issue as soon as we can.

Thank you for your understanding and cooperation.

 

Updates

Update 11.10.2023 / 13:02

Upgrades completed! Please restart your app or reload the playlist/portal to connect to the IPTV Service.

ALL SYSTEMS ONLINE.

 

Updates

Update 11.10.2023 / 1000

Dear All – We are expecting planned maintenance to upgrade our system to enhance your experience with us. Not all users will be impacted so it may still work for some!

For those who are impacted the expected maintenance will be done TODAY 10:00 AM (GMT +2) and will last approximately 2-3 Hours.

At this time we ask for your patience and understanding!

STAY UPDATED WITH NEWS AND UPDATES FROM US. JOIN OUR TELEGRAM CHANNEL – CLICK HERE.

Updates

Update 07.10.2023 / 1510

ARE YOU USING THE FLIX APP?

Currently, FLIX is experiencing difficulties with their server that connects our service to your FLIX app. Unfortunately, FLIX has not provided any specific information about when they will resolve this issue. We share your frustration, and we are actively monitoring the situation in the hope that they will fix their problem shortly.

We want to emphasize that this issue is beyond our control, and our service is working perfectly on all other apps. To ensure uninterrupted access to our IPTV service, we strongly recommend that you consider using an alternative app.

You can find a list of recommended IPTV apps in our guide, available here: Recommended IPTV Apps. Please select an alternative app from the list and follow the provided instructions to set it up with your subscription details.

To locate your private IPTV login details, we recommend searching your email for keywords such as “StreamyME” or “Streamy IPTV.” Look for the m3u login address or Xtream Codes login details in those emails. You will need these details to connect your new app.

We understand that setting up a new app can be challenging, but due to the widespread issue with FLIX, our customer support team is currently assisting many customers in our chat. We kindly request that you try to set up the new app yourself using the provided guide. However, if you encounter difficulties, please be patient and wait for our team to answer your chat on our website.

We sincerely apologize for any inconvenience this situation may cause, but please understand that the resolution is beyond our control. We appreciate your understanding and patience during this time, and we are committed to providing you with the best IPTV experience possible.